FAQ – Frequently Asked Questions about Posters & Delivery

Do you have questions about our posters, frames, delivery, or return policy? Here we have gathered answers to the questions we most often receive from our customers.

At Ellens Postershop, we want to make it easy and safe to buy posters online. Therefore, you will find information here about delivery times, shipping, paper quality, framing, personalized posters, payment, and much more.

If you can't find the answer to your question, you are always welcome to contact us at info@ellens-postershop.dk – we are happy to help.

📦 Ordering & Orders

How do I place an order?

Find the poster you want, choose the size and optional frame, and add it to the cart. Then follow the payment process, and you will receive an order confirmation by email.

Can I change my order after placing it?

Contact us as soon as possible at info@ellens-postershop.dk or +45 61 10 50 20, and we will do what we can. We cannot guarantee changes, as production starts quickly.

Can I cancel my order?

How do I know if my order has been processed?

You will receive an order confirmation at the email address you provided when ordering. Check your spam folder if it does not appear.

Can I order as a gift?

Yes. You can simply enter the recipient's address as the delivery address. You can also contact us if you would like a personal greeting included.

Can I get a receipt?

Yes, the order confirmation serves as a receipt. If you need further documentation, please feel free to contact us.

What should I do if I have entered the wrong address?

🚚 Delivery & Shipping

What is the delivery time?

We deliver within 1-3 business days in Denmark. For international orders, delivery times may vary.

What does delivery cost?

Shipping in Denmark costs 49 DKK. For purchases over 599 DKK, shipping is free. International orders cost 79 DKK for shipping.

When will I receive my tracking number?

You will receive a tracking number by email when your order has been shipped.

Which shipping company do you use?

We ship with GLS

Do you deliver internationally?

Yes, we deliver worldwide. We collaborate with printing centers globally, which means shorter delivery times no matter where you are located.

What should I do if my package is delayed?

What should I do if my package has not arrived?

Write to us at info@ellens-postershop.dk, and we will investigate the matter as soon as possible.

Can I change the delivery address after placing an order?

🖼️ Posters & Quality

What type of paper are the posters printed on?

We print on high-quality FSC®-certified paper.

Are the posters FSC-certified?

Yes, our paper is FSC® certified, ensuring responsible forestry.

How are the posters printed?

We use modern latex printing technology, which provides sharp colors and an environmentally friendly result.

Are the colors on the poster the same as on the website?

We strive to reproduce the colors as accurately as possible, but there may be slight variations depending on your screen.

What sizes can I choose from?

We offer a wide range of sizes. See all options directly on the product page.

Are the posters sold with or without a frame?

You can buy the posters both with and without a frame.

How do I best store my posters?

Store the poster rolled or flat in a dry place, away from direct sunlight, until you are ready to hang it up.

🪵 Framing & Mounting

What frames do you offer?

We have a selection of frames in various colors and materials. See the selection on the website.

What material are the frames made of?

Are the posters delivered framed?

Only if you have selected a frame when ordering.

Can I buy frames separately?

Yes, you can buy frames without posters directly on the website.

How do I change the poster in the frame?

Open the back of the frame, remove the old poster, and place the new one inside. Most of our frames are easy to open without tools.

My frame is damaged – what should I do?

🎨 Personalized Posters

How do personalized posters work?

You customize the poster directly on the product page – for example with a name, date, or text – and we print it for you.

Can I see a draft before printing?

Yes, for selected personalized posters, we send a draft for approval before we start production.

How long does the production take?

Typically 1-3 business days, after which the poster is shipped.

Can I change my design after ordering?

Can personalized posters be returned?

Personalized posters are made especially for you and generally cannot be returned unless there is an error on our part.

What image quality should I use when uploading?

We recommend high-resolution images for the best results. A minimum of 300 DPI is recommended.

↩️ Returns, Exchanges & Complaints

Do I have the right to return?

Yes, you have a 14-day return policy on standard items. Personalized posters generally cannot be returned.

How do I return an item?

Who pays for the return shipping?

In case of cancellation, the customer pays the return shipping. However, if the item is damaged or incorrect, we will of course pay the return shipping.

What should I do if my poster is damaged?

Send us an email at info@ellens-postershop.dk with pictures of the damage, and we will make sure to send a new one or find another solution.

What should I do if I have received the wrong item?

How quickly will I receive my refund?

Once we have approved the return, the refund will typically be in your account within 1-3 business days.

💳 Payment

Which payment methods do you accept?

We accept payment cards (Visa, Mastercard), MobilePay, PayPal, and Klarna.

Is it safe to shop with you?

Yes, all payments are made through secure and encrypted payment solutions.

When will the money be withdrawn?

The money is only withdrawn when your order is shipped – not at the time of ordering.

Will I receive an order confirmation?

Yes, you will receive an order confirmation by email immediately after placing your order.

🎁 Gifts & Gift Cards

Can I send an order directly as a gift?

Yes, simply enter the recipient's address as the delivery address when ordering.

Do you offer gift cards?

Yes, we offer gift cards that can be purchased directly on the website – just search for "gift card".

Can I include a personal greeting?

Yes, contact us at info@ellens-postershop.dk, and we will help you with that.

Can I get gift wrapping?

Unfortunately, we do not offer gift wrapping at this time.

👥 Customer Service & Contact

How do I contact you?

You can contact us at:

📧 info@ellens-postershop.dk
📞 +45 61 10 50 20

When do you respond to emails?

We usually respond within 1 business day

Do you have phone support?

Yes, you are welcome to call us at +45 61 10 50 20

How can I follow up on my order?

You can use your tracking number from GLS, or contact us directly, and we will help you.