Terms and conditions - Terms and conditions at Ellens-postershop.dk
General information
Ellens Shop
CVR: 42314048
C/O: Noah Faenk
Address: Blichers Alle 12
Email: info@ellensshop.dk
Payment
You can pay with the following payment methods:
-Dankort/VISA-Dankort
-Visa and Mastercard
-MobilePay
-Apple Pay
-PayPal
Payment is not deducted until the item has been shipped.
Delivery
We deliver exclusively with GLS in Denmark where all packages are sent with Track & Trace
Delivery time: 1-3 business days.
Track your package on the website here
Shipping prices:
- Free shipping on purchases over DKK 599.
- Otherwise from DKK 49 for shipping in Denmark
- All posters are sent securely packaged to ensure they arrive in perfect condition.
Shipment:
- All packages are shipped from a remote warehouse from the address: Egeskovvej 21B, 3490 Kvistgård, Denmark and on behalf of TRYKKERILOFTET, CVR-nr: 36456493
Right of withdrawal
You have a 14-day right of withdrawal from the day you receive the item.
Contact us at info@ellensshop.dk if you wish to cancel your purchase.
The item must be returned in the same condition and packaging as you received it.
You are responsible for the return shipping costs.
Returns should be sent to:
Ellensshop.dk
Blichers Alle 12
6700 Esbjerg
We do not accept packages sent COD.
Complaints
You have a 2-year right to complain in accordance with the Danish Sale of Goods Act.
In case of errors or defects, contact us as soon as possible at info@ellensshop.dk, preferably with a description and pictures.
If the complaint is justified, we will refund your reasonable shipping costs.
All terms and conditions are automatically accepted upon purchase.
Faqs
Most frequently asked questions:
Does it come with a frame?
For most posters the answer will be: No, unfortunately. However, in some collections, such as acrylic paintings, an optional frame is included.
Do you have a size guide?
For all posters, there is an overview with a size guide at the bottom of the description.
Where can I find some technical information?
At the bottom of the descriptions you will always find technical specifications provided by the supplier. For example, it may look like this:
"
Type: Canvas Prints
Origin: CN(Origin)
Material: Canvas
Shape: Single
Support Base: Canvas
Shape: Rectangle
Style: Modern
is_customized: Yes
Is Smart Device: No
Frame mode: Unframed
Frame: No
Medium: Waterproof Ink
Subjects: Letters
Original: Yes
Technics: Spray Painting
Canvas Painting: Quotes Letters Wall Art
Wall Pictures: Posters Black and White
"
If this is not sufficient, you can contact us at Info@ellensshop.dk for more information.
When will my package arrive?
Delivery times vary greatly depending on which poster you have purchased.
Normally our delivery times are:
Normal: 2-5 business days
However, it can vary a lot as some posters must first be produced.
If you are unsure where your package is, please do not hesitate to contact our customer support.
What paper are the posters printed on?
It varies greatly depending on which poster was purchased.
But there will always be a product description from the supplier in the description that explains in more detail.
How do you make the posters?
Typically we will print the posters with a
EPSON Giclee printer
Or one
Canon TA-20
However, it also varies as some posters are also handmade.
Is Ellen's Shop Danish?
Yes, - Ellen's Shop is 100% Danish-owned.
We also produce and ship from Denmark.
Posters at Ellen's Shop
A mission to make every home more beautiful with posters. We produce all posters locally in Denmark & focus on popular designs that follow the times & the season.
You will therefore always find the newest & most modern posters at Ellen's Shop.
